Why do we have this?
We win by moving fast with AI. We protect the business by doing it safely. Both are required.
This policy sets out Juro’s expectations and rules for using AI at work. All Jurors must comply with it.
Within these guardrails, you are encouraged to use Juro-approved AI tools to:
Table of contents
We are AI-first (see AI at Juro).
If a task can be done safely and effectively using AI or automation, you are expected to use it. Continuing to perform work that can be automated manually, without a clear reason, is a performance issue.
Your role is to apply judgement, make decisions and drive outcomes. You are not here to execute repetitive processes that software can handle.
Jurors remain accountable for all outputs, decisions and actions.
The following rules for AI use are absolute:
| No access to customer accounts | • Do not give any AI tool or agent login credentials, or access to login credentials, to any customer account.
• Do not share customer passwords, API keys, tokens or session cookies with AI systems.
• Agents must not directly access live customer environments. |
| --- | --- |
| No admin or privileged credentials | • Do not give AI tools admin, super admin, IAM, or equivalent elevated access in any system.
• Agents must not be able to change permissions, access controls or security configurations. |
| No unsanctioned use of customer data | • Do not paste or upload customer data into AI tools that are not explicitly approved for that use.
• When in doubt, anonymise, aggregate, redact or summarise. |
| No autonomous production actions | • Agents may not modify, delete or export production data without explicit human review and approval.
• Agents must not send external communications or make commitments on behalf of Juro without human approval. |
| No highly sensitive information | • Don’t expose internal, sensitive information that could expose our systems and data to potential attackers (e.g. packages/libraries used, programming frameworks, database types, container details). If in doubt, contact @Anonymous! |