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Help us help the world agree faster.

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need a lot of help doing it**.**

Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.

The key bits

The challenge

We've been successfully serving companies in the mid-market with our all-in-one contract automation platform for some time now.

To continue serving this group to the highest standard, we're looking for our next Customer Success Manager to take ownership of a portfolio of customer accounts split across mid-market and enterprise.

Your mission is to make Juro’s customers successful by proactively solving their problems with contract automation. That means being a trusted advisor, voice and source of guidance while identifying opportunities to help customers expand their use of our platform.

🏆 Success for you means:

1. Demonstrating customer value over the course of the customer lifecycle — your role is to essentially speed up the time it takes for customers to see tangible business value (40%)
2. Maintaining excellent relationships — developing and maintaining relationships across the key customer stakeholders - be that senior, program executors, or other cross functional partners that also use Juro (30%)
3. Meet our Customer Success team's net dollar retention target by securing renewals and expansion in a portfolio of medium-touch accounts (30%)

Why join us?