Why do we have this?
Grievances are concerns, problems or complaints that you raise with Juro.
Where appropriate, you should seek to resolve any grievance informally with your manager. If this doesn’t resolve the problem, you should raise your grievance formally as set out in this procedure.
This procedure isn’t part of your contract of employment. Juro can change it at any time, and may use an alternative procedure depending on the circumstances of the case.
This policy applies to all Jurors who are employees of Juro Online Limited.
Table of contents
Last reviewed: 31/10/2023
Next review date: 31/10/2024
If the issue can’t be satisfactorily resolved informally, or if it is inappropriate to do so, you should raise the matter formally without unreasonable delay by setting out your grievance in writing and sending it to your manager. If the matter concerns your manager, you should send your grievance to the people team instead.
Your written grievance should set out the nature of your complaint and include relevant facts, dates and the names of individuals involved so that we can investigate it.
We will arrange a meeting to discuss your grievance, usually within 5 working days after receiving your written grievance. You should make every effort to attend the meeting.
You have the right to be accompanied at the meeting by a companion (either a trade union representative or another Juror) if you make a reasonable request in advance of the meeting and tell us your chosen companion. If your companion is another Juror, we’ll allow your companion reasonable paid time off from work to act as your companion.
If you or your companion can’t attend the meeting, you should let us know as soon as possible and propose a reasonable alternative date and time. If this is within 5 working days of the original date, we’ll accept it and the meeting will take place then. If it is not, we’ll make reasonable attempts to agree another date and time.
At the meeting, you’ll have the opportunity to explain your grievance and how you think it should be resolved.
We may adjourn the meeting if we need to carry out further investigations. The meeting will usually be reconvened afterwards.
We will confirm our decision in writing, usually within 5 working days after the last grievance meeting. Our letter will explain any further action we intend to take to resolve your grievance and advise you of your right to appeal.