Why do we have this?

The policy is designed to address:

• poor performance (a lack of skill or aptitude in your job)
• genuine persistent, intermittent short-term absence
• long-term ill-health absence

We recognise that it’s important to deal with capability issues without undue delay.

This policy applies to all UK Jurors and provides a framework for dealing with matters in a fair, supportive and consistent way. It doesn’t form part of anyone’s contract, and Juro reserves the right to amend it at any time and skip levels of action.

Table of contents

Poor performance

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This section applies if you are failing to perform your job to a satisfactory level.

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Objective

If you are not performing to a satisfactory level, the purpose of this capability procedure is to encourage and help you to improve your performance to an acceptable level.

We measure performance at Juro continuously through our Performance playbook. OIL checks are the primary way managers give you structured, documented feedback on your results, skills and culture — and how you understand where you stand and what to focus on.

Principles

Where possible, Juro will:

• give you continuous, documented feedback on your performance through regular OIL checks
• identify any problems or difficulties you are experiencing and explore the possible causes
• provide help and assistance to improve the situation where practical
• discuss the possible consequences of failing to improve sufficiently
• give you a reasonable amount of time to make the improvements required