*Click here if you want to skip directly to the application page.*

Help us help the world agree faster.

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it**.**

Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.

The key bits

The challenge

Juro’s customer roster is rapidly tilting westward — more than half of our new logos now sit across U.S. time‑zones. To give them the same great experience our EMEA customers enjoy, we need a Senior Customer Success Manager who can meet legal and ops leaders on their own ground: in‑person meetings, exec QBRs, conference coffee lines, you name it.

You’ll own a high‑value book of business, build genuine champion relationships, and be the face of Juro for some of the world’s fastest‑growing companies. If you thrive on turning “good enough” into “customer‑obsessed,” this is your moment to make an outsized impact as we scale stateside.

Your mission is to make Juro’s customers successful by proactively solving their problems with contract automation. That means being a trusted advisor, voice and source of guidance while identifying opportunities to help customers expand their use of our platform.

🏆 Success for you means:

  1. Driving our net dollar retention target by securing renewals and expansion in a portfolio of high to medium-touch accounts.
  2. Developing and driving processes that best meet our US customers’ needs - including planning and executing ****team initiatives and coaching junior ICs.
  3. Demonstrating customer value over the course of the customer lifecycle — your role is to speed up the time it takes for customers to see tangible business value.
  4. Nurturing excellent relationships — developing and maintaining relationships across key customer stakeholders - be that C-Suite, program executors, or other cross functional partners.