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Help us help the world agree faster.

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it**.**

Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.

The key bits

The challenge

2026 is a big growth year for Juro. Our customer base is growing fast, especially in the US, and more teams are relying on us day to day.

A lot of our customers have got early value from Juro and are ready for what comes next. They want more guidance, better alignment across their teams, and help embedding Juro into how they really work.

To deliver that at scale, we need smart automation paired with strategic human connection. As a Customer Success Manager, you'll build the playbooks, automations, and touchpoints that help customers succeed — while identifying the moments where your personal involvement drives the most impact.

You'll co-own a scaled portfolio and shape how our low-touch CS model evolves as Juro grows.

🏆 Success for you means:

1. Keeping customers with us and growing their accounts by owning renewals and expansion across a scaled portfolio.
2. Building automated journeys & self-service resources to reduce hands-on support.
3. Identifying the high-leverage moments where human interaction makes the difference — and showing up strategically when it matters most.
4. Building trusted relationships with key stakeholders.