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Help us help the world agree faster.

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it**.**

Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.

The key bits

The challenge


2026 is a big growth year for Juro. Our customer base is growing fast, especially in the US, and more teams are relying on us daily.

A lot of our customers have got early value from Juro and are ready for what comes next. They want more guidance, better alignment across their teams, and help embedding Juro into how they really work.

To deliver that at scale, we need smart automation paired with strategic human connection. As a Senior Customer Success Manager, you'll build the playbooks, automations, and touchpoints that help customers succeed while identifying the moments where your personal involvement drives the most impact.

You'll own a ~$3M book of business and have a voice in shaping how CS evolves as Juro grows.

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Every Customer Success Manager’s mission at Juro is to make Juro's customers successful. Great means:

  1. Portfolio health is strong
  2. Customers are retained, growing and expanding
  3. Champions are identified and nurtured across key accounts
  4. Customer feedback is shared clearly to product and GTM teams
  5. You manage large / complex customers, coach junior CSMs + lead team initiatives </aside>

Who we look for